Frequently Asked Questions
Clear answers. Compassionate service. Everything you need to know about trauma, crime scene, and biohazard cleanup.
Aster Trauma Scene Cleaning | Castle Rock • Colorado Springs • Denver
We know this is a difficult time. We want to make sure you have clear answers every step of the way. Here are the most frequent questions we hear, and how we handle them:
We provide certified biohazard cleanup services for various challenging situations:
- Crime scene cleanup (homicide, assault)
- Suicide & unattended death cleanup
- Drug residue, tear gas decontamination (fentanyl, meth)
- Infectious disease & rodent-dropping cleanup
- Mold remediation
- Sewage backup cleanup
- Reconstruction & rebuild services after biohazard or sewage events
Certified technicians assess the scene, don full PPE, remove contaminated materials, disinfect with hospital-grade cleaners, deodorize, and dispose of waste per regulations.
Yes. Emergencies don’t wait, and neither do we. We’re on call every day, including nights, weekends, and holidays.
We offer a 1-hour emergency response in Castle Rock, Colorado Springs, and Denver, because speed is vital to safety and peace of mind.
We prioritize privacy:
- Use of unmarked vehicles
- Full confidentiality maintained from start to finish
Yes, we coordinate with:
- Law enforcement & coroners (they release the scene)
- EMS & fire departments
- Property managers and businesses
Absolutely, in most cases:
- Crime scene, trauma cleanup, drug residue, mold, sewage backup, reconstruction, usually covered under homeowners or commercial policies.
- Coverage depends on your policy; we help document and submit claims for you.
Many standard policies require an additional sewer backup endorsement to cover raw sewage cleanup and property damage. We'll assist you in claim submission and rebuilding after cleanup.
Our team completes rigorous programs and certifications including:
- OSHA Bloodborne Pathogens and HAZWOPER standards
- IICRC S540 trauma/crime scene standard
- MICRO decontamination
- Fentanyl Remediation Response
- Mental Health First Aid
Training reflects national standards for disaster and trauma cleanup.
Timeline depends on scene size and complexity. Small to medium jobs typically finish in a day; larger or reconstruction involved scenes may take longer.
Yes. Bloodborne pathogens, chemical residues, raw sewage, and mold pose serious health hazards. Our technicians use full PPE, industrial-grade equipment, and follow strict safety protocols to protect everyone.
We strongly advise against DIY cleanup. Improper procedures risk health hazards and incomplete decontamination. Professionals are trained, insured, and equipped.
Items are inspected to determine if they can be sanitized or must be discarded. Porous materials like carpets or furniture are often removed for safety.
Yes. We offer full reconstruction services, walls, flooring, paint, structural repairs, restoring your property completely after cleanup or sewage damage.
Yes. We proudly serve Douglas County (Castle Rock), Denver, Colorado Springs, Highlands Ranch, Parker, Lone Tree, Elizabeth, Franktown, and nearby areas.
Nothing. Just call. Once onsite, we handle everything: assessment, cleaning, reconstruction, disposal, insurance coordination, and emotional support.
Because we do more than clean, we help people heal:
- Family-owned, faith-rooted, local in CO
- Certified, trauma-informed, and OSHA-trained
- 24/7 rapid response with discreet vehicles
- Full coverage, including sewage backup and reconstruction
- Insurance claim assistance and aftercare guidance
We're here with compassion, expertise, and commitment.
Call Now for Immediate Help
This isn’t just another job. It’s one of the hardest days of your life, and we’re honored to walk beside you with care, expertise, and compassion.
- Available 24/7
- 1-Hour Response
- Discreet & Certified